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Service | Returns

Do the items you ordered not fit as hoped or don’t meet your expectations? No problem! All items come with a 14-day right of withdrawal.

RETURNS


For returns from abroad, you must cover the shipping costs yourself. We recommend using insured shipping. Please send your return to the following address:

43einhalb Sneaker Store
- Retouren -
Mehlerstraße 30
36043 Fulda
Germany

Simply use our 43einhalb returns portal for your return and receive a return label.
For each return within Germany we charge a return fee of €2.95, which will automatically be deducted from your refund.

REGISTER MY RETURN

NOTE: The enclosed return label is valid only within Germany and CANNOT be used for returns from, e.g., Austria or Switzerland.



The current return processing time can take 10–14 days.
Further details and information can be found below in our 43einhalb Returns 1-2-3!

43einhalb Returns 1-2-3!

Exchanges: What’s the best way to proceed?

Return to sender – the item doesn’t fit and you’d like to exchange it? Just place a new order; depending on the payment method, the item will be shipped immediately. As soon as we receive your return, we’ll refund the amount of your original order. Note: An exchange (different size, color, etc.) at sale prices is not possible. For a new order, the current price at the time of purchase applies.

Refunds: How do you get your money back?

We’ll refund the amount of your original order after receiving your return, minus the return fee of €2.95 (only in Germany), via the same payment method you used. If you have any questions, feel free to contact us during our opening hours by phone (+49 661 3605693) or by email at info@43einhalb.com.

Complaints: How to report a defective item?

Nobody is perfect – is your product defective or does it have a material flaw? For complaints, please contact our support team before sending the item back via info@43einhalb.com. We’ll be happy to help.

Returns: How do you send items back?

Please use our returns portal to register your return within Germany. Keep your order number and email address handy. For each return we charge a return fee of €2.95, which is automatically deducted from your refund.

REGISTER MY RETURN

For orders from abroad, you cover the return shipping fee with a carrier of your choice yourself — no additional return fee of €2.95 will be charged.

Free Returns: Are there exceptions?

A free return is only possible if you received an incorrect, damaged, or defective item. Please contact our customer support in advance via info@43einhalb.com.

Return Conditions: What should you keep in mind?

  • Please don’t send your items postage unpaid or uninsured. We have to charge you for unpaid parcels.
  • Only items tried on for size may be returned. Worn or washed items are excluded from return or exchange.
  • Items with signs of wear or damage caused by the customer are excluded from returns or exchanges.
  • Packaging is part of the product. We only accept products and shoes in their original boxes and textiles & accessories in their original packaging. Damaged or missing packaging may reduce your refund.
  • Complaints are only processed after prior consultation (via email).
  • If possible, please use our shipping box for your return.
You can also drop off your return in person at our store in Frankfurt if you’re nearby. You can find our opening hours here: 43einhalb Opening Hours.

Value Reduction: When do you have to compensate for depreciation?

You’re welcome to try on clothing and shoes – just like in a store. However, compensation for depreciation applies if the product has been used beyond simply trying it on. For example:

  • Allowed: Trying on clothes or testing shoes indoors.
  • Not allowed: Returning worn or washed clothes, removing tags, or wearing shoes outdoors.
In such cases, we may deduct the resulting loss of value from your refund.


Download the 43einhalb withdrawal form.