If you're not completely satisfied with your purchase, simply return the item or items to us in their original condition within 21 days of receipt. All goods will be inspected on return. We'll issue a refund on receipt, or exchange the item for a different size/colour if preferred. The following apply for returns from outside Germany:
- The item is in your own responsibility until it reaches our warehaous. For your own protection, we recommend to use a parcel service insuring your parcel.
- We cannot refund the shipping costs of your initial order.
- We cannot pay for reshipping costs in case of an exchange order
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our warehouse, unless it gets sent via special delivery.
Please complete the returns form that was sent with your parcel and include it in with your returning goods, addressed to:
- Retouren -
For your returns pleas fill out our PDF-Returnform:
If the item you received is faulty, please contact us eMail oder telephone via quoting your order number, your name and address, details of the product and the defect in question, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
You still have questions? Contact us via: [email protected] or give us a call: +49 (661) 360 569 3.
All the best, your 43einhalb team.