If you're not completely satisfied with your purchase, simply return the item in their original condition within 21 days of receipt. Free returns are only available within Germany. After processing your return we will transfer the refund the same way your initial payment was made.
The following apply for returns from outside Germany:
- The item is in your own responsibility until it reaches our warehaous. For your own protection, we recommend to use a parcel service insuring your parcel.
- We cannot refund the shipping costs of your initial order.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our warehouse, unless it gets sent via special delivery.
Please complete the returns form (download link below) and include it within your parcel, addressed to:
- Retouren -
In case you received faulty items with material errors, please contact us via email@example.com before sending back to us. Therefore prepare your order number, name and details of the defect. We will then advise on how to proceed with the return.
You still have questions? Contact us via: firstname.lastname@example.org or give us a call: +49 (661) 360 569 3. Working hours are: Mo-Fr. 10am-1pm and 2pm-6pm (CET)
All the best, yours 43einhalb team.